Build Your Brand Experience. Develop Your Team's Capability.
Whether you're leading a hotel, resort, membership club, co-working space, restaurant, retail destination, or wellness brand, we help you turn your brand promise into consistent reality — through the behaviours of your people, the design of your customer experience, and the focused capability of your marketing teams.
This blend helps you move from ideas to implementation with confidence — ensuring the work sticks and drives real impact in your business.
Challenges We Help You Solve…
Running a service brand means connecting the dots across teams, touchpoints, and daily operations — while keeping your brand promise front and centre.
Whether you're facing:
A brand positioning that your team struggles to interpret operationally
Customer experiences that feel too vanilla or generic
Marketing activity that's busy but not clearly driving revenue
A new opening where you need positioning and experience clarity before day one
We've developed focused workshop programmes that bring your team together to solve these challenges — building both your brand and your team's capability at the same time.
Our Brand Experience Design & Business Driving Workshops and Programmes
Brand-In-Action: Customer Experience Design Workshop
Transform your customer journey into a competitive advantage. In this 2-day workshop, cross-functional teams design on-brand touchpoints for key stages of your customer journey — from first impression to lasting loyalty. You'll leave with crystal-clear brand hallmarks, a mapped journey for key customer segments with prioritised improvements, and an implementation plan ready to action immediately.
For full details, please download the workshop guide below ⬇️
Your marketing team is busy completing lots of promotional activities - social media posts, updating the website, sending emails etc - however you’re missing an over-arching strategic and integrated plan. This 2-day workshop with your team aligns marketing objectives with your business objectives and revenue targets in consideration of customer segments and buying behaviours. Walk way with a 12-month plan detailing strategies, actions, responsibilities and success metrics.
For full details, please download the workshop guide below ⬇️
The Marketing Planning Workshop
The Culture Code: Service Culture & Activation Training Programme
Embed a service culture reflective of your brand that your team understands and can deliver with pride. We develop a comprehensive programme for your brand including customised Service Style Guide, onboarding training presentation, and daily engagement toolkit for leaders. Includes a cross-functional team workshop to co-create service behaviours.
For full details, please download the programme guide below ⬇️
Hotels & Resorts Specialisation
With 20+ years building hotel brands across global groups and supporting independent properties and boutique, lifestyle and regional groups, we offer dedicated programmes for hospitality.
Discover our workshops and programmes for independent hotels, resorts and groups HERE
MARKETING SKILLS & CAREER GROWTH TRAINING PROGRAMMES
The Strategic Marketer: Core Marketing Strengths Training
Build marketing capability and confidence through mastery of the 6 essential business-minded marketing skills that help your team align work to business objectives — beyond just task execution. This 2-day workshop includes self-analysis assessment, practical exercises, and templates to apply learnings immediately.
For full details, please download the workshop guide below ⬇️
Director Skills Accelerator Training
An advanced programme designed specifically for experienced managers or senior managers in any area of marketing, looking to up-skill to be ready for a promotion to their first director-level (or similar title) role.
Prepare manager-level team members for their next career leap with confidence. Covers what leaders look for in director candidates, expert-level skills demonstration, and leadership behaviours — with 60-page workbook and monthly action plans.
For full details, please download the workshop guide below ⬇️
Marketing Skills Evaluation, Goal Setting & Career Clarity Workshop
Transform your marketing team’s focus, energy and productivity through a personalised skills development and career clarity session for your team. Help your talented marketers take ownership of their growth and career direction, whilst building a culture of proactive personal development.
For full details, please download the workshop guide below ⬇️
Another training program in mind?
We are happy to develop a customised skills training program for your team if you have something specific in mind. Either online or in person. Please contact us at email info@brandjourneypartner.com and let us know how we can support.