how we can help

Developing a new brand or time to evolve your current brand? 
Wanting to enhance your Customer Experience? 
Do you need practical brand implementation solutions for your team? 
Do you need a Brand Engagement program? 

We offer a range of brand development services and marketing training programs for organisations and individuals. We can support companies in any service industry focused on their customer experience such as hospitality & travel, lifestyle & retail, coworking, destinations, financial services, property, education and also business-to-business organisations.  

We’re practitioners helping you and your team learn to build great brands focusing on whichever of the following is your brand need: 

Defining the Brand
        - Brand strategy & positioning
        - Customer profiles
        - Brand story development

Designing the Brand Experience
        - Customer journey mapping
        - Experience ideation sessions
        - Localising the brand

Implementation & Engagement
        - Pilot testing framework
        - Brand training tools 
        - Brand service behaviours and training programmes
        - Internal engagement programmes

Brand Messaging
        - Communications strategy
 


your brand partner

The Annual Brand Partner Package 
If you are looking for ongoing extended brand support, consider our Annual Brand Partner Package offering you flexibility in brand services through the year.

 

 


workshops

At Brand Journey, we are as passionate about supporting individuals and teams in the development of their skills to be able to develop great brands. We have a range of brand development and practical marketing skills training workshops available (or soon to be available) providing the tools and know-how ready to use back on the job: 

Brand in a Box

Learn what’s important for new service businesses to focus on, in order to go about building a clearly defined and differentiated brand.

Brand Experience Design

Learn customer end-to-end journey mapping, and how to design on-brand experiences for your brand, from ideas to practical implementation.

Marketing Capability

Are you an early-career marketer in a service industry, looking to understand where to focus your personal development? Learn about the key skills and competencies to develop to support your career growth, and evaluate your current capability strengths.

Marketing Leadership for Hotel General Managers

Learn how to be both commercially and customer focused in order to maximise revenue by gaining a strong understanding of the key decision drivers across each marketing function.

We are currently running the Marketing Leadership for Hotel General Managers Workshop, developed in partnership with CUBE, across cities in Asia. To learn more and to register, please click here

 

For more information on any of the workshops, please click here to contact us